How can we help you today?
Enter your search term here...
New support ticket
Check ticket status
Tips & Tricks
Cheat Sheet - for community managers
Tips for a successful Christmas or Summer fair event using PTAsocial
Reporting an issue to Support?
How to quickly copy a stall rota (activity) - in pictures!
Are you still double-clicking?
See all 12 articles
Getting Started: for Community Managers
Help Notes for Community Managers - CHEAT SHEET!
How to sell tickets for PTA events
What's the best way to explore PlanSocial with my committee?
What's the best way to launch PTAsocial in our school, for maximum impact?
How should we announce PTAsocial to our school? Letter to send to parents.
See all 37 articles
Quickstart: PTA Summer Fair Launch!
How to launch your summer fair volunteer campaign in 4 easy steps
1. Start a free PTAsocial account [1 min]
2. Create a Summer Fair event from a readymade template [15 secs]
3. Tailor your summer fair event to suit your volunteer needs [time needed varies]
4. Publish and share your event with potential volunteers [2 mins]
See all 7 articles
Web Builder: Getting Started
Overview of PTAsocial's Web Builder
Edit your Home Page
Set up a new Stripe Account on your public Website
Add your Stripe details to your Donation Form
Add your Stripe details to your Store
See all 8 articles
Before I sign up I'd like to know...
Is PlanSocial only for PTAs? What about PTFAs or Friends Associations?
Will our events and news be visible to anyone on the internet?
Do you need a smartphone to use PTAsocial?
How do we know whether people will use it? Many parents are nervous about using technology.
If we still use traditional methods, won't this just be extra work for us as well as using paper rotas?
See all 19 articles
Getting Started: for Event Managers
I've just been made an Event Manager. What does this mean?!
Can Event Managers create an event?
How do I edit the details of an event?
How do I add a task?
What sort of tasks should I create?
See all 27 articles
Getting started: for Activity Managers
I've just been made an Activity Manager. What does this mean?!
Getting Started: for Members
Where do we log in?
Help -- I have forgotten my password!
Why should I bother registering as a member on PTAsocial?
If I join PTAsocial will I get bombarded with emails?
How can I see what events or tasks I'm involved with?
See all 22 articles
Selling Online Tickets
How much does it cost to sell PTA Event Tickets?
Sell tickets for your PTA event
Setting up a PTA Stripe Account
Issuing refunds for online transactions
Online Ticket Fees for PTAs: worked examples (UK)
See all 7 articles
Introduction to Groups
Add existing members to Groups
Join a group
What are Closed Groups?
Help Desk Software