Sometimes, due to unavoidable circumstances, you cancel a PTA event or need to refund a member who has made an online purchase through PTAsocial. You can log into your Stripe dashboard* to refund specific transactions on a case by case basis. However please note that Stripe and PayPal do not refund the fees charged (typically 1.4% + 20p or 2.9%+ 30 cents per transaction charge) on online purchases. 

Due to the cost of processing refunds, is also not possible to refund the PTAsocial fee of 1.5% (or 1.0% for upgraded customers). Apologies for any inconvenience caused. Please make sure this is clear to your members before they make a purchase, unless you plan to refund the full amount from your PTA bank account anyway.

* See instructions below from the Stripe Support pages:

Using the Dashboard

To refund a charge via the Dashboard:

  1. Find the charge to be refunded in the payments overview page.
  2. Click the icon to the right of the charge and select Refund payment from the menu that appears.
  3. By default you will issue a full refund. For a partial refund, enter a different amount to be refunded.
  4. Select a reason for the refund. If you select Other, you must provide an explanatory note that is attached to the refund.
  5. Click Refund.

Alternatively you can go to the Dashboard page for the specific charge and click Refund there. (Again, you’ll be given the choice of a full or partial refund and prompted to pick a reason.)