It can be very helpful to record your screen and send a video to us at PlanSocial Support if you are having trouble with something. 

Here's how to record your screen on an iphone or ipad or how to use Android's built-in screen recorder

For a desktop/laptop computer, there are various options like Quicktime on a Mac, or cloud-based solutions like Loom and CloudApp. (There is a free pricing tier so you will not have to pay.)