Getting Started: for Community Managers

Getting started using the PTAsocial app. This is a guide for the PTA Chair or committee members who are setting up this online community for your school. You don't need to read through all of it, but you can quickly search for a key word and hopefully you'll find what you need here. If not, just email us at support@ptasocial.com and we'll help you out! :)

Can I re-invite people?
Can I re-invite people? Well that depends on the situation: 1) If the member has never activated their account, you can just re-invite them ...
Tue, 6 Oct, 2015 at 1:15 PM
How do I remove a member from my community?
How do I remove a member from my community? You can delete a member (e.g. incorrectly typed email address or they have accidentally been invited wit...
Tue, 6 Oct, 2015 at 1:17 PM
Can I add an email address to an existing name-only member?
If you add a member without an email address, you can't (at the moment) add an email address to this existing name-only member. It needs a bit of ex...
Wed, 8 Jul, 2015 at 9:11 PM
Can members choose to turn off email notifications?
Can members choose to turn off email notifications? Yes, we only want people to receive messages they are happy to hear about, and we think they shoul...
Wed, 8 Jul, 2015 at 6:36 PM
Can I create an event for a small group of people, not everybody in the community?
No yet but this is coming soooon! Currently PTAsocial is suitable for publishing community events that are for everyone at school. Events can be viewed by e...
Fri, 16 May, 2014 at 2:58 PM
Can I remove the RSVP from an event?
Can I remove the RSVP from an event? Yes, go to the edit event screen and choose Registration Type 'None" instead of RSVP. ...
Sun, 9 Oct, 2016 at 11:37 AM
If I assign Event Managers for some events, do I still have access to all the information?
If I assign Event Managers for some events, do I still have access to all the information? Yes, as a Community Manager, you see everything! (Well......
Sun, 12 Jul, 2015 at 6:00 PM
Where can I edit my profile details, picture etc?
There is a menu available on the top right-handside of the app, under your name! Click Profile and you will be able to upload a profile picture, e...
Fri, 16 May, 2014 at 2:58 PM
How do the Message Walls work?
Each event, activity and task page has a message wall where your community members can interact and chat. It's really useful for discussions and to sha...
Wed, 25 Nov, 2015 at 5:23 PM
How do I send an event update to the whole community?
You can do this by going to the relevant Event screen, and adding a message to the wall using the "Post & email community" option on the dropw...
Sat, 22 Sep, 2018 at 11:45 PM