Getting Started: for Members

Questions for members who have recently joined PTAsocial

IMPORTANT: How do I reply to messages?
IMPORTANT: How do I reply to messages? Hint: Don't hit "reply" from your email program when you receive a message notification.  T...
Mon, 17 Aug, 2015 at 7:18 AM
Can people self-register online to join our community?
Can people self-register online to join our community? Yes, your Community Manager will have been provided with a website address that can be published ...
Fri, 17 May, 2019 at 10:38 PM
How do I upload my profile picture?
You can do this from your profile page, which is top right of your screen. Click where you see your name and a menu will appear.  Click "Pro...
Thu, 9 Jan, 2014 at 2:48 PM
It says I don't belong to any communities! Waaah!
Ok, don't panic. This is probably because you have registered to join a community but have not yet been approved by the people in charge. You are on th...
Fri, 17 May, 2019 at 10:42 PM
How do I switch to a different community, e.g. infants school to junior school?
Choose "Change community" from the menu and select the community you want to view:  or select one of your communities from your Pro...
Thu, 9 Jan, 2014 at 2:48 PM
Why can't I send a message to some people? They have an empty profile!
If there is no message box on somebody's profile page it means they have not accepted their PTAsocial invitation yet. We don't want to start sendi...
Thu, 27 Aug, 2015 at 9:21 PM
Why can't I find my other school community?
Each school community has a unique registration link. If you are a member of more than one school using PTAsocial, e.g. infants and juniors, you will need t...
Thu, 9 Jan, 2014 at 2:48 PM
Why can't I see images on my phone emails from PTAsocial?
Your phone has email settings that may have images switched off. For example on an iPhone, you need to go to settings, mail , and scroll down to "Load ...
Thu, 9 Jan, 2014 at 2:48 PM
How do I send a private message?
How do I send a private message? You can start a conversation with any registered member in your community, as long as they have not changed their pre...
Wed, 8 Jul, 2015 at 2:41 PM
Nothing happens when I try to buy an event ticket --> unblock browser pop-ups
Nothing happens when I try to buy an event ticket If nothing happens when you click the "Buy" button in our browser, it may be that your setti...
Sun, 26 Feb, 2017 at 12:06 AM